Refund policy

Returns & Refunds

You can cancel and return any item within 14 days of delivery. Items must be returned new and unused, in their original condition and packaging. Once received and checked, we'll refund you in full (including standard delivery) to your original payment method. Return postage is covered by the customer unless the item is faulty, damaged, or incorrect — in which case we cover it.

How to start a return

Email us at info@ne-commerce.com with your order number and the item(s) you'd like to return, and we'll send you return instructions. Please don't send items back before contacting us.

Faulty, damaged or incorrect items

Please check your order on arrival and contact us straight away if anything is faulty, damaged, or not what you ordered. We'll make it right and cover the return postage in these cases.

Refunds

Once we've received and checked your return, we'll email to confirm and process your refund to your original payment method as soon as possible, and within 14 days of receiving the returned item at the latest. It can then take a few more days for your bank to show the funds.

Contact

NE Commerce Limited, 124 City Road, London, EC1V 2NX, United Kingdom. Email info@ne-commerce.com, phone +44 7405 634141.