Shipping policy

Shipping & Delivery

UK delivery

Tracked UK delivery is £4.99 on most items and £3.99 on some items. Delivery is charged per order, not per item. Some items are sent from a different warehouse, so a basket that mixes them can carry a delivery charge for each warehouse. Checkout always shows the exact delivery total before you pay. All prices include VAT.

Dispatch

Order by 3pm Monday to Friday and your order is dispatched the same day. Orders placed after 3pm, at weekends or on national bank holidays are dispatched the next working day.

Delivery times

Tracked delivery typically arrives within 1-2 working days of dispatch. Delivery times are counted from dispatch, not from when the order is placed. During busy periods delivery may take a little longer. Tracking details are emailed as soon as your order is on its way.

Pre-orders

Items marked PRE-ORDER are out of stock at the time of ordering and are dispatched as soon as they are back in stock. If we cannot dispatch a pre-order within 30 days we will contact you and offer a full refund.

Delivery area

We deliver across the United Kingdom and to more than 200 countries worldwide - see International delivery below.

International delivery

We deliver to more than 200 countries. The delivery price for your country is worked out from the weight of your basket and is shown at checkout before you pay.

International orders are dispatched within 1-3 working days and usually arrive 5-16 working days after dispatch, depending on the country. The estimate for your country is shown at checkout. PowerBody items to most EU countries are sent direct and usually arrive in 3-6 working days.

Prices for delivery outside the UK do not include UK VAT. Import duty, import VAT/GST and any courier handling fee for your country are not included and are paid by you on delivery. Please check your country's import rules for food supplements before you order.

We cannot deliver to Russia, Belarus, Iran, North Korea, Syria or Cuba, and we do not send food supplements to the United States or its territories.

Order processing

If you spot an error on a recently placed order, please contact us as soon as possible and we will do our best to help before it ships.

Contact

NE Commerce Limited, 124 City Road, London, EC1V 2NX, United Kingdom. Email info@ne-commerce.com, phone +44 7405 634141.