FAQ

Which brands do you stock?

We stock 240+ of the leading sports nutrition brands, across protein, pre-workout, creatine, snacks, vitamins and more. Browse them all on our brands page.

How much is delivery?

UK delivery is a flat £5, and free on orders over £120. Orders are dispatched Monday–Friday with tracking provided, and we offer same-day dispatch on weekday orders placed before 3pm. Full details are in our shipping policy.

How do I track my order?

As soon as your order ships you'll receive a confirmation email with a tracking link. If you haven't received it, check your spam folder or contact us.

What is your returns policy?

If something isn't right, we'll help you put it right. See our refund policy for how to start a return and which items are eligible.

Which payment methods do you accept?

We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed through Shopify's secure checkout.

How should I choose a protein powder?

It mostly comes down to your goals and diet. Whey protein is popular around training as protein contributes to the growth and maintenance of muscle mass; casein digests more slowly, and vegan blends suit plant-based diets. Always follow the serving guidance on the label.

What does creatine do?

Creatine is one of the most researched sports supplements: it increases physical performance in successive bursts of short-term, high-intensity exercise. Browse our creatine range and follow the dosage on the pack.

Do supplements replace a balanced diet?

No. Food supplements are intended to supplement the diet, not replace a varied, balanced diet and healthy lifestyle. If you are pregnant, breastfeeding, under 18 or taking medication, check with a healthcare professional before using new supplements.

Still need help?

Email admin@ne-commerce.com or see our contact information - we're happy to help.